Holding Int puts clients in their place…

It’s somewhat ironic that two organisations linked by a purchase could operate in such different ways when it comes to communicating with their clients. I’m talking about the now defunct Vanfunds which was swallowed up by HoldingInt in the latter part of 2009.

Vanfunds had a highly professional website that offered many services and was easy to use. They provided literature that explained their investments and also offered some very useful security features. Clients were allocated an account manager and you could rely on questions being answered quickly. If only HoldingInt treated clients in such a way.

A recent news item on the HoldingInt site effectively told Vanfunds clients that their enquiries were interrupting what HoldingInt were doing and would not be answered. In effect being told to go away and wait until HoldingInt decide to tell clients what is going on.

So, not having any information about when we will learn more about what has happened to our money it really does feel that we are second class citizens and not that  important to the world of HoldingInt. It  shouldn’t come as any surprise that an email I sent some months ago now has still not been answered.